Raise a Leisure Fare Issue

Please complete this FORM when reporting a Leisure Fare Distribution issue.
  • If you need help with taxes, fees and carrier-imposed charges, please contact Trade Support
  • Your GDS helpdesk should be your contact point for help with a GDS entry / help adding a remark into a PNR / help changing a waitlist status to a confirmed one, etc.
  • If you need to arrange wheelchair assistance or any other kind of service help for your customers, you must add it into the booking using your GDS or telephone our Trade Support Helpdesk.
A bit about you...
Fields marked with an asterisk (*) are mandatory

* First Name

* Last Name

* Email address

* Confirm email address

* Your Agency Name

* Country Code

Account Manager

* PCC/Office ID

How can we help you...
Fields marked with an asterisk (*) are mandatory

* Subject of your Issue

* What is your query regarding?

Is your query related to annual or tactical fare?


What is the sale end date of this fare?

29/09/2023 ]

* Sales Area

* What is the Sales Country Origin of the fare/itinerary you are reporting?

* What product is your query related to?

* Other product

Are these fares marked up?

Origin Airport Code

Destination Airport Code

Itinerary of Journey

Summary of Route Groups

Cabin Type



Booking Class



Fare Basis Code

Rule Number

Routing Number

Tour Code


Departure Date

29/09/2023 ]




GDS Entry

GDS Response

Fare Notification Number

* Please give full explanation of your query

Please give any further relevant information (text only). Upload any screen shots etc. as Attachments.

   Add an attachment

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